Staying safe day and night

Your safety and the security of your personal belongings is a high priority at UNSW. A few simple precautions can considerably reduce your risk and enhance your safety: 
  • Don’t leave your belongings anywhere at any time
  • Avoid carrying large sums of money
  • If you carry a bag, hold it under your arm or in front of you
  • If your bag or wallet is stolen report it immediately to UNSW Security Services.

If you are on campus at night remember to:

  • keep to well-lit areas and use paths such as University Walk, which is patrolled by Campus Security Officers
  • be alert, don’t walk with your earphones in your ears
  • keep your valuables hidden from sight
  • try to walk in groups or pairs and arrange to walk home with friends
  • never take short cuts through parks or vacant lots
  • report any lights which are not functioning to Security Services (9385 6000)
  • use the free night shuttle bus which operates on weeknights between 6.30pm and 11.30pm in session
  • contact Security Services (9385 6000) and request an officer to accompany you to your car, bus stop or local streets off campus.

Remember: Report any suspicious individuals or activities, incidents or crime in progress to Security Services on 9385 6666.

StaySafe@UNSW mobile security app

StaySafe@UNSW is our Security app. Download it to your smart phone for direct access to:

  • emergency contacts
  • request a security escort
  • track the night security bus
  • and more!

The app also features a torch, alarm, security tips and a newsfeed. Download the app for free from the App Store or Google Play.

Also in this section:


Safety escorts
What is a safety escort?
Security Services are on call to accompany you from your location on campus to car parks, bus stops, taxi ranks or limited locations surrounding campus. This service is free.

When is the service available?
Safety escorts are available to you both day and night, all year round.

How can I request a safety escort?
You can request a safety escort from:
  • the Security Services Control Room (call 9385 6000 or 1800 626 003)
  • any lift phone
  • any Help Point.

How long will it take for Security Services to respond?
Security Services aim to meet you as quickly as possible. Security Services should be able to give you an approximate response time when you call. 

Pedestrian gate closing times

Some pedestrian gates on campus are closed at night for safety reasons. Please note the following gate closing/opening times if you are entering/exiting campus late at night.

  • Oval Lane to Scientia. Closed nightly, from 10pm-5am
  • Oval Lane to Civil Engineering loading docks – open/closed daily by staff. Security will attend on request.
  • Oval Lane to Valentine Annexe rear. Closed nightly, from 10pm-5am
  • Oval Lane to Valentine Annexe east. Closed nightly, from 10pm-5am
  • Pooh Corner. Closed nightly from 10pm-5am
  • Willis Lane to Barker car park. Closed nightly, from 10pm-5am

Night shuttle bus

What is the night shuttle bus?
Security Services provide a free night shuttle bus for staff and students on the Kensington Campus.

When does the shuttle operate?
The service operates Monday to Friday between the hours of 6.30pm and 11.30pm. Please note, it does not operate on public holidays or during the University shut down period (20 December - 2 January)

What route does the shuttle take?
The bus route covers Kensington Campus (car parks, colleges, libraries, State Transit bus interchanges) and Randwick Campus. There are seven bus stops on campus and five bus stops off campus.

View the Campus Security shuttle bus location in real time

Did you know you can see exactly where the free night shuttle bus is while you are waiting for it? You can track the shuttle bus via the StaySafe@UNSW app. You can also track it from your computer by visiting the UNSW DoubleMap.

Please note: A new bus is due to be delivered in November 2017. In the interim, we are using a temporary bus to keep the service running. The temporary bus is not equipped to provide wheelchair access. If you require assistance during this time, please contact Security on 9385 6000 for a security escort or special parking arrangements.

Help Points on campus
‘Help Points’ have been strategically placed across UNSW campuses to help ensure your safety. Help Points provide a direct link to the Security Services Control Room.

How do I activate a Help Point?
Hold your finger down on the red button until you are connected to Security Services.

Where are the Help Points located?
Click here to see where the Help Points are located on campus.

Online payments now available for UNSW resident let-ins

UNSW Security and Traffic Management have introduced an online payment system to allow UNSW residents to pay the $25 fee for ‘let-ins’ online.

How do you request a let-in?
If you find yourself locked out of your residence, you can call UNSW Security on 9385 6000 or visit the Gate 2 Security Office for assistance.

The security guard who assists you with the let-in will provide you with a secure online link that you can use to make your payment when you are let in. The online system will generate a receipt and email it to you, for proof of payment.

Which residences are eligible?
Residents in the following buildings are able to access let-ins (and the new online payment system):

  • Barker Street Apartments
  • Mulwaree Apartments
  • University Terraces.


Safety awareness presentations
Security Services staff provide regular 30 minute safety awareness presentations on safety and security to staff and students. The talks are particularly helpful as part of an induction or orientation process as they can familiarise you with safety issues. Included in the presentation is the local police command and helpful tips on staying safe.

Presentations provide information on:

  • how to stay safe whilst on and off campus
  • how to get help during an emergency
  • support programs in place for victims of crime.

Click here to register your interest.